Kito in the Financial Sector

Abstract:

Kito, a learning design professional from Tanzania, earned a degree in ICT with an emphasis on instructional design in 2016. After interning at Tanzania’s largest bank in Dar es Salaam, he transitioned to a full-time role focused on e-learning and in-person training. His responsibilities include needs assessment, program development, training implementation, and calculating return on investment.

The bank regularly has to introduce new products and that knowledge needs to get distributed across the entire staff network in Tanzania. The bank has almost 600 branches. It is costly to collect knowledge, from subject matter experts, from the same area [across branches] for learning purposes. So, if a need arises, then the owner of the product [subject area] sits with the learning and development team, and in particular myself, to work on an e-learning product. Then, we go through the content to create a course curriculum, we agree on the timelines, and all the resources.

Key takeaways from this interview emphasize collaboration with subject matter experts (SMEs) to create effective learning products, strong project management skills for large-scale e-learning solutions, and proficiency in mobile learning design. Challenges include navigating cultural resistance to online education and addressing language barriers by integrating Swahili and English. 

Yes, we have a younger generation who have no problem with using technology. We have learners who have been with the company since it was established at medium age and those who are about to retire. These last two age categories have a bit more challenges with the technology and we have even moved the training to a mobile app, to make it easier to access and encourage them to complete the training. Part of the struggle is that we all have different digital literacy, different backgrounds, and our national language is not English is Swahili. For language in particular, depending on the type of background, the learners may have more proficiency with other languages. Sometimes we mix the language of the instruction. We use English and, for some complex explanations, we use the native language for each and everyone to understand. That has motivated them a little bit to complete the online training.

Romero-Hall, E. (2025). Learning Designers in Context: Examining Practices Across the Global South. Routledge. https://doi.org/10.4324/9781003270591

Photo by Moses Londo on Unsplash